INFORMATION FOR OUR EU CUSTOMERS 🇪🇺
Unfortunately, due to new EU packaging regulations and the associated country-specific obligations, we are currently unable to ship directly to all EU countries as usual.

These regulations are particularly difficult for small and medium-sized enterprises to implement, as additional administrative tasks and high ongoing costs can arise for each individual country. It is therefore currently not possible for us to continue offering direct shipping to all EU countries.

But don't worry: With a small detour, you can still order NatureBark even if you reside in the EU! 🤍

You can use a so-called parcel forwarding service for this. We have already researched for you and found a provider in Mailboxde.com, which we consider comparatively fair in terms of price.

Of course, there are other providers – possibly even a forwarding service specifically for your country. Feel free to look for alternatives.

HOW IT WORKS:

1. Register for free
Create a free account at Mailboxde.com.

2. Get a German delivery address
After registration, you will receive a personal German delivery address including your own customer number.

3. Order from NatureBark
Enter this German address as the delivery address when placing your order in our shop. Make sure to enter the address and your customer number exactly as shown to you by Mailboxde.com.

4. We ship your order
We process your order as usual and send the package to your German forwarding address.

5. Forwarding to your home
As soon as your package arrives at Mailboxde.com, you will be informed. You can then select the desired shipping service provider and the appropriate shipping method for forwarding to your country.

Depending on the provider, package size, weight, and delivery time, different fees will apply. Unfortunately, we have no influence on these costs, the processing, or the subsequent forwarding.

Please note that you will therefore pay shipping costs twice: once for shipping from us to the German address and then for forwarding to your home country.

We are aware that this solution is a bit more cumbersome and unfortunately also more expensive for you. However, it is currently the only way we can continue to offer you our NatureBark products. 🤍

If you have any questions, you can always write to us. We will, of course, try to support you as best as possible!


Important note:
Mailboxde.com is merely a non-binding recommendation from us. There is no cooperation or business relationship between NatureBark and Mailboxde.com. We do not receive a commission or any other remuneration for this recommendation.

The contract for parcel forwarding is concluded exclusively between you and the respective forwarding service. NatureBark has no influence on its prices, processing times, shipping conditions, or services and assumes no responsibility for forwarding after successful delivery to the German delivery address you provided.

Shipping to Austria 🇦🇹

Due to the Austrian packaging regulations in force since January 1, 2023, direct shipping to Austria for small online retailers is unfortunately only possible with additional obligations and high ongoing costs. Therefore, we currently cannot ship directly to Austrian private addresses.

However, there is a good alternative that many of our customers from Austria already use – especially when no friends or family members in Germany are available as a delivery address.

For this, you can use the forwarding service AllesPost Deutschland from Austrian Post:

www.post.at/p/a/allespost-deutschland

How it works:

1. Register with AllesPost Deutschland.
2. You will then receive a personal customer number and a German delivery address.
3. Enter this German address as the delivery address when placing your order in our shop.
4. Make sure to enter your personal customer number correctly and completely so that your package can be clearly assigned.
5. We will then ship your order as usual to this German address.
6. Austrian Post will then take over the forwarding and delivery to your address in Austria.

Please note that additional costs may arise for using the forwarding service. We have no influence on the prices, processing times, shipping conditions, and services of the service provider.

Important note:
AllesPost Deutschland is merely a non-binding recommendation from us. There is no cooperation or business relationship between NatureBark and Austrian Post or AllesPost Deutschland. We receive neither a commission nor any other remuneration for this recommendation.

The contract for forwarding is concluded exclusively between you and the respective forwarding service. NatureBark is solely responsible for shipping to the German delivery address you provide and assumes no responsibility for the subsequent processing, forwarding, or delivery by the forwarding service.

The new EU Packaging Regulation will generally apply from August 12, 2026. Before that, we were able to ship directly to many EU countries as usual.

Due to the new regulations and the associated country-specific obligations, we unfortunately had to adjust our shipping to other EU countries.

The entire issue is very complex. In a highly simplified explanation, for each individual EU country to which we want to ship directly, we would have to check and comply with the registration, administrative, and packaging obligations applicable there.

Depending on the destination country, this can result in additional registrations, ongoing administrative tasks, and annual costs – sometimes even from the first package shipped.

If these expenses are added up for numerous countries, total annual costs of several thousand euros can quickly arise. For a small company like NatureBark, this is currently not economically viable – especially given generally rising costs, taxes, and other operating expenses.

For this reason, we had to make the difficult decision to temporarily stop shipping directly to other EU countries.

However, with package forwarding, we have found an alternative solution. Our customers from Austria have been successfully using such a method for quite some time.

We are of course aware that forwarding incurs additional shipping costs and that this solution is not suitable for everyone. Nevertheless, we want to continue to give you the opportunity to order our products. 🤍

Yes, unfortunately, package forwarding usually incurs two separate shipping costs:

First, you pay for shipping from NatureBark to your German forwarding address. Then, the forwarding service calculates the cost for shipping from Germany to your address in your home country.

The amount of the second shipping cost depends on the respective provider, the destination country, the weight and size of the package, and the chosen shipping method. We have no influence on these fees.

For the delivery address, you must enter the German address provided to you by the forwarding service.

It is particularly important that you also precisely state your personal customer or identification number. Without this number, the forwarding service may not be able to correctly assign your package.

You can continue to use your normal residential address as the billing address.

Yes, absolutely. The companies we mentioned are merely non-binding recommendations.

You can always choose a different parcel forwarding service or use a delivery address of friends or family members in Germany.

Please inform yourself independently about the prices, terms, permitted parcel sizes and shipping options of the respective provider before ordering.

You will receive a tracking number from us for shipping to your specified German delivery address.

You will then receive further tracking information from the forwarding service directly from the respective provider. NatureBark has no access to this second shipment or its tracking.

NatureBark is responsible for the proper shipment to the German delivery address you provide.

Once the package has been successfully delivered there, further processing and transport will be handled by the forwarding service you have commissioned yourself. In case of loss, damage, or delays during this forwarding, you must therefore contact the respective provider directly.

Should your package be damaged or lost already on its way from us to the German delivery address, please contact us directly.

Unless the products are personalized or custom-made for you and the conditions of our right of withdrawal are met, returns are generally possible.

However, please note that you must bear the full cost of the return yourself. This may include both the costs from the forwarding service back to Germany and any other associated fees. These costs cannot be covered by us or offset against the order value.

If there is an error on our part – for example, if you have received a wrong or damaged item – please contact us first. In this case, we will work with you to find a suitable solution.

Personalized products that have been custom-made to your wishes or measurements are generally excluded from voluntary returns or the statutory right of withdrawal.

This naturally does not apply if a product is defective or if an error occurred on our part during manufacturing. In this case, please contact us directly before returning anything.

As long as your order has not yet been shipped, you can contact us and we will check whether the delivery address can still be changed.

However, once shipped, we can no longer change the address or redirect the package to another forwarding service. Therefore, please check your German delivery address and your personal customer number particularly carefully before completing your order.

Yes. In addition to our normal processing and delivery time, the forwarding service requires time for receiving, allocating, processing, and subsequent onward transport of your package.

How long this process takes depends on the selected provider, shipping service provider, and destination country. Unfortunately, we have no control over this additional processing and delivery time.

Yes, absolutely. If you have friends or family members in Germany, you can provide their address as the shipping address for your order.

We will then ship your order normally to this German address. Afterward, the person concerned can forward the package to you privately or hand it over to you personally.

The packaging and shipping obligations applicable to commercial retailers concern our direct commercial shipping to customers in the respective destination country. Subsequent private forwarding or redirection by friends or family members occurs independently of NatureBark.

Please clarify with the person concerned before ordering whether they can accept and forward the package for you. The costs, shipping conditions, and responsibility for this private forwarding then lie with you or the sending person.

We currently do not offer personal pickup. Should this change in the future, we will inform you accordingly.

The forwarding companies we mention are non-binding recommendations only. There is no cooperation or other business relationship between NatureBark and the respective providers.

We do not receive a commission or any other compensation for our recommendations.

The contract for parcel forwarding is concluded exclusively between you and the forwarding service you select. NatureBark has no influence on its prices, processing times, shipping conditions or services.

NatureBark is responsible for processing your order and shipping it to the German delivery address you provide. The subsequent processing and forwarding will be carried out by the service provider you have commissioned yourself.