We have put together a page for you with all the important tips on trade fairs. You can find them HERE
We have put together a page for you with all the important tips on trade fairs. You can find them HERE
The Aqua products are made of the material BIOTHANE, which is an established brand.
Products with the addition BARK are made of a similar material, but not original BioThane, which is why we separate these two collections from each other.
You can find detailed details about the material in the respective product description.
The Aqua products are made of the material BIOTHANE, which is an established brand.
Products with the addition BARK are made of a similar material, but not original BioThane, which is why we separate these two collections from each other.
You can find detailed details about the material in the respective product description.
Depending on your desired color, this is certainly possible. Please let us know your preference using the contact form.
If you would like a specific RAL color, it would be perfect if you told us this directly in your message.
Depending on your desired color, this is certainly possible. Please let us know your preference using the contact form.
If you would like a specific RAL color, it would be perfect if you told us this directly in your message.
That's not a problem, it's the same for many people. We'll be happy to work with you to find the right muzzle. You can find measuring instructions HERE . Please send us this information, ideally with pictures of the measuring process, so we can see whether you've measured correctly.
That's not a problem, it's the same for many people. We'll be happy to work with you to find the right muzzle. You can find measuring instructions HERE . Please send us this information, ideally with pictures of the measuring process, so we can see whether you've measured correctly.
CUSTOM
A definite no. These products are personalized and made to your specifications. There is no right of return or exchange. Exception : You receive the wrong item.
INSTANT BUYS:
Have you purchased a product, such as a collar or muzzle, but realized you measured incorrectly and your product doesn't fit? In this case, you can return the product at your own expense.
If you wish, we can help you with the return.
The return must be notified to us within 5 days of receipt. Otherwise, the right to return and/or exchange will be completely void.
A NOTICE:
The refund will be issued in the form of a voucher for our shop. Please ensure safe return shipping. We reserve the right not to refund 100% if the product arrives in a heavily soiled or defective condition.
CUSTOM
A definite no. These products are personalized and made to your specifications. There is no right of return or exchange. Exception : You receive the wrong item.
INSTANT BUYS:
Have you purchased a product, such as a collar or muzzle, but realized you measured incorrectly and your product doesn't fit? In this case, you can return the product at your own expense.
If you wish, we can help you with the return.
The return must be notified to us within 5 days of receipt. Otherwise, the right to return and/or exchange will be completely void.
A NOTICE:
The refund will be issued in the form of a voucher for our shop. Please ensure safe return shipping. We reserve the right not to refund 100% if the product arrives in a heavily soiled or defective condition.
The breaking load information is important so that you know at what load a carabiner, for example, could break.
As an example:
Most dog breeds can develop a pulling load of up to 4 times their body weight. Sled breeds can even develop up to 8 times their body weight.
So if you have a 30kg dog that likes to pull or even jump on the leash, you should choose a carabiner and a collar strap, for example, that can withstand at least 120kg+.
You will always find the information in detail in the product description for the corresponding products.
The breaking load information is important so that you know at what load a carabiner, for example, could break.
As an example:
Most dog breeds can develop a pulling load of up to 4 times their body weight. Sled breeds can even develop up to 8 times their body weight.
So if you have a 30kg dog that likes to pull or even jump on the leash, you should choose a carabiner and a collar strap, for example, that can withstand at least 120kg+.
You will always find the information in detail in the product description for the corresponding products.
Example 1: You want to cancel your order, but your product is already in production (custom) or in preparation for shipping. In this case, cancellation is no longer possible.
Example 2: You have not read the product description correctly, for example for the muzzle and cannot or do not want to send in your muzzle, in which case we will gladly cancel your order
ATTENTION: If your order is cancelled because you did not read the description correctly and an error occurred, we will refund your money to your chosen payment method, but we will charge a fee of 5€ as this also incurs extra costs for us.
Example 1: You want to cancel your order, but your product is already in production (custom) or in preparation for shipping. In this case, cancellation is no longer possible.
Example 2: You have not read the product description correctly, for example for the muzzle and cannot or do not want to send in your muzzle, in which case we will gladly cancel your order
ATTENTION: If your order is cancelled because you did not read the description correctly and an error occurred, we will refund your money to your chosen payment method, but we will charge a fee of 5€ as this also incurs extra costs for us.
Our care tips, overview of all materials as well as the safety regulations of the products can be found with one click HERE
Our care tips, overview of all materials as well as the safety regulations of the products can be found with one click HERE
You can find an overview of our payment methods HERE
You can find an overview of our payment methods HERE
Generally we ship worldwide.
However, there are a few new regulations in Austria that make it impossible for us to legally ship to Austria, but there are still good and easy options. You can find them HERE
Generally we ship worldwide.
However, there are a few new regulations in Austria that make it impossible for us to legally ship to Austria, but there are still good and easy options. You can find them HERE
